Privacy Policy

Introduction

Subsea Technology & Rentals Limited (STR) is a private company incorporated in Scotland under company number SC404769 and has a registered office at The Capitol, 431 Union Street, Aberdeen, United Kingdom, AB11 6DA. Registered VAT number is 236 4898 68.
STR is committed to protecting the privacy of its website users and those who consent to receiving marketing emails from our company.
STR has set out a new privacy policy to comply with the new General Data Protection Regulation (GDPR) that came into effect in May 2018. This includes information on how we process, store and safeguard personal data.

Personal data we collect

Website

STR collects personal data from web forms submitted by customers requesting information in the form of general enquiries or on the products and services provided by STR. This comprises the name, email address and company of the person making the enquiry.

STR also collects personal data from our website using Google Analytics to anonymously track how users interact with our site. This involves installing Google Analytics code on our website in the form of a ‘cookie’. Cookies contain an ID number which is assigned to a user and provides us with the following information:

  • Your IP address (An IP address does not provide identifiable personal information)
  • Your visits to our website
  • The time of your visits and the length of time you spent on our website
  • The pages that you visited
  • Your location (although this might be influenced by the location of your server)
  • The browser you are using
  • Type of operating system
  • The device you are using (e.g. desktop, tablet or mobile)
  • Referral source (how you arrived on our site, e.g. search engine, direct url, social media or third-party website).

If you would like to opt-out of Google Analytics monitoring your behaviour on our website, please use this link (https://tools.google.com/dlpage/gaoptout/)
Alternatively, you can also clear cookies after every browsing session.

Otherwise, use a tracking blocker such as Privacy Badger - www.eff.org/privacybadger - a free browser extension for Google Chrome, Mozilla Firefox and Opera.

Social Media

STR can be found on social media platforms such as Facebook, Twitter and LinkedIn. These platforms are an important part of our marketing effort, so you may be presented with a retargeting ad from time to time following a visit to our website. We may target ads at audiences that we believe match the profile of our target audience and would therefore be interested in our products and services.

These platforms are run by commercial companies and STR is not the Data Controller or Data Processor of your social media profile. You should contact these social media platforms directly if you have concerns over how your personal data is being used and stored by them.

The purpose behind collecting information

STR collects and stores personal data for the following reasons:

Provision of personal information to respond to general customer enquiries or information on our products and services from customers and prospects using contact web forms on our website.

The personal details of those customers who have purchased goods and services from STR to process a transaction.

The anonymous tracking of website behaviour is to provide STR with statistical information which is collated in aggregate form to help us improve user experience of our website and for marketing purposes.

Your personal data

STR will ensure that information provided by you will be stored securely and remain confidential within the company with the following exceptions:

  • The hosting of our website and associated data is carried out by cloudabove (SWBROADBAND Ltd) https://cloudabove.com/. They only process information to provide the functionality of the website.
  • The use of MailChimp to execute all our email marketing campaigns and manage our subscription lists. MailChimp stores their data in the US although they comply with EU – United States Privacy Shield Framework and the Swiss – United States Privacy Shield Framework.

STR will not transfer any personal data out with the European Economic Area or to any third party without your knowledge.

In light of a personal data breach, whether accidental or unlawful, we may need to disclose your personal details to the regulatory authority. In this instance it would be to the ICO (Information Commissioner’s Office), the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Your rights

STR is committed to protecting the personal data of all our website users, subscribers to our email campaigns and customers who supply us with personal data to receive a reply to a customer enquiry. You have the following rights:

  • To be advised on the personal data that STR holds about you and how it is processed
  • Access to the personal data that STR processes on you in written form
  • Receive a copy of your personal data and amend it if it is incorrect/inaccurate or has changed since first supplied
  • Erasure of your personal data subject to legal and regulatory compliance and crime prevention
  • Restrict the processing of your personal data
  • Data portability that allows you to transfer it to another data controller on request
  • Object to the processing of your personal data when it is based on public or legitimate interest
  • Not to be subjected to automated decision making and profiling
  • Withdraw consent at any time.

Where you have given consent to STR to process your personal data, you have the right to withdraw that consent, at any time, by contacting the Data Controller (details below).

If you wish to raise a complaint on how STR has handled your personal data, you can contact our Data Controller to have your case investigated.

Data Controller Contact Details

The Data Controller for STR can be contacted as follows:

solutions. technology. results.

Contact us

Please contact us for any general enquiries you may have or for any information about our products and services.

Phone

Telephone:
+44(0) 845 3886 383 (24 hour)

Email

Email:
sales@str-subsea.com

Location

Subsea Technology & Rentals Ltd
Unit B
Station Yard
Cults
Aberdeen AB15 9PE

Subsea Technology & Rentals Ltd
Sonar House,
36 Riverside Road,
Gorleston-on-Sea,
Great Yarmouth NR31 6PX,
United Kingdom

STR Asia Pacific Pte Ltd

Subsea Technology & Rentals Australia Pty Ltd
Level 1
191 St Georges Terrace
Perth
WA 6000